What We Do. Who We Do It With.

In my role as Snr. DAP Project Manager at Charlton House, I am responsible for the management of all the WalkMe projects across our client portfolio. I hold a degree in Political Science, and I qualified as an SAP Consultant and Prince 2 Practitioner before gaining my accredited status as a WalkMe DAP Partner.

My area of expertise is Training Programme Management, EPSS (electronic performance support), and Digital Adoption Platforms (DAP). DAPs are leading-edge technology that ensure end-users get support where and when they need it—guidance is given within the workflow, without disrupting the business process, meaning users don’t have to stop what they are doing and launch some simulated content or refer to other training materials.

What I enjoy most about working for Charlton House is the great team of dedicated professionals that I get to work with every day. Working with clients is challenging, stimulating, and rewarding. For us, DAP is a shared journey with our clients.

In my spare time I enjoy walking the dog, running, going to the gym, and travelling (when allowed).

In my role as a DAP Project Manager at Charlton House, I am responsible for the full WalkMe implementation lifecycle of client projects: Plan, Build, and Analyse. I hold an undergraduate degree in Politics, Economics, and Sociology, and a postgraduate Juris Doctorate in Law—qualifying as a lawyer before moving on to a higher calling as a WalkMe accredited DAP Solution Engineer.

My area of expertise is identifying optimal blended solutions to improve client ROI on their software spend by maximising user adoption of software accelerators and assessing opportunities for continual improvement post the initial implementation.

What I enjoy most about working for Charlton House is the consistent team focus on excellence. Working with DAP and WalkMe is being at the forefront of an industry sector focussed on delivering realisable tangible business benefits and a greater understanding of how systems are actually used versus their expectation of use. Working with clients is a continual learning process, and every interaction is an opportunity to learn.

In my spare time, I enjoy learning—books, courses, cities. Continual learning is baked in.

In my role as a Snr. Solution Engineer at Charlton House, I am responsible for using analytical data and experiences to make decisions that prioritise results and long-lasting impact.

My background is in web design/development & UX and simulated learning content/LMS systems. I am qualified as a PRINCE2 Practitioner and an accredited WalkMe DAP Partner. My area of expertise is problem-solving and bug fixing, and I work closely with the Client-sided Technology departments and WalkMe Support Team to ensure timely resolution of issues.

What I enjoy most about working for Charlton House is that I get to work with bright-minded people, solving modern problems with new technology that is not only growing but shaping the industry and the way people work for the better.

It’s fantastic to be able to work for some of the largest companies in the world and for our ideas to be heard and implemented. Exposure like this would take years to achieve at larger consultancy firms.

In my spare time, I enjoy socialising with friends and family, gaming, and learning new technologies.

In my role as a Snr. DAP Solution Engineer at Charlton House, I am responsible for full-cycle implementation, Quality Assessment, and supporting data analytics of the WalkMe solution for our clients.

I hold a Ph.D. degree in Solid State Physics, and my area of expertise is Knowledge Management and Digital Adoption. I previously held roles as an Onboarding Engineer and Knowledge Manager before qualifying as an accredited WalkMe DAP Solution Engineer.

Working for Charlton House is a pleasure. I’m glad to be a part of our friendly and highly professional team.

Working with WalkMe is working with a market leader who utilises bleeding-edge technologies daily. Blending this with working with global clients is always an exciting experience as each day brings many new challenges. I like to dive into this diversity of platforms and business processes to improve them with WalkMe.

In my spare time, I enjoy walking and hiking, particularly in the mountains.

In my role as a DAP Solution Engineer at Charlton House, I am responsible for understanding client expectations and end-user requirements. I work closely with the client team to deliver WalkMe solutions that meet stated business objectives/ KPIs.

I’m a BSc Biochemistry (Hons) graduate with a background in IT Support. I hold multiple Microsoft qualifications and am an accredited WalkMe DAP Solution Engineer.

At Charlton House, there is a healthy balance between challenge, stimulation, and reward. The focus and support towards personal and professional development are unmatched. Creativity is always encouraged; I am continuously learning from other fresh and insightful perspectives to provide the most effective solutions to our clients.

In my spare time, I enjoy working out, playing badminton, table tennis, pool, socialising, and researching stocks and cryptocurrencies.

In my role as a DAP Solution Engineer at Charlton House, I’m responsible for implementing WalkMe DAP Solutions across our client base, across a range of applications, with additional internal responsibility for governance and control.

I’m a learning professional with 20+ years of experience in systems and process transformation across multiple sectors, including Financial, Petroleum, and Utilities.

It’s exciting to be working at Charlton House with team members, who are passionate about technology, solutions, and customer success. Working with WalkMe is revolutionary. I’m inspired by the capability of WalkMe to help clients realise the promise of technology in today’s overwhelming digital world.

Outside of work, I enjoy outdoor adventures, especially cycling, music festivals, and mountains!

In my role as a DAP Solution Engineer at Charlton House, I am responsible for determining ways in which we can create, deploy, and maintain WalkMe content that returns value. My day-to-day job consists of developing the best WalkMe solutions for our clients, creating and tracking developed work, reviewing and testing all developed content, and lastly, troubleshooting and maintaining WalkMe content in order to provide our clients with guidance at their point of need while they carry out their day-to-day activities.

My experience and background are in SAP training and developing eLearning content. I hold a 2:1 degree in Business Information Technology (BIT), and I’m a Certified SAP SD Consultant, an ATS Professional, and an accredited WalkMe DAP Solution Engineer.

Working for Charlton House is easy as we have a great team of dedicated professionals, who are kind, committed, and always happy to help. Our directors always strive to improve our skills, work ethic, and knowledge. They are easily accessible and provide ongoing support to us individually. As a team, we are very connected and easy to get on with.

In my spare time, I enjoy taking part in outdoor activities, travelling, going to the gym, and spending time with family/friends.

I’m new to my role as a Jnr. DAP Solution Engineer at Charlton House and am currently onboarding and shadowing on various projects. I will soon be responsible for content creation and delivering customer value.

I have two Masters Degrees in Philology and my previous area of experience is Customer Support and Ukrainian-English language translation at a major SaaS company. I am a certified WalkMe DAP Solution Engineer.

It’s a pleasure to work at Charlton House as every day is full of new challenges that help you to grow as a professional. We have a great team of qualified specialists that are ready to help and support new-comers.

In my spare time I enjoy playing games with my family and friends, reading fantasy books, playing the drums, and learning new languages.

New to my role as Jnr. Solution Engineer at Charlton House, I am currently onboarding and learning more about the company and the systems/processes in place.

I have a BSc Theoretical Physics degree, and my professional background is in Data Analysis and IT. I am currently enrolled in the WalkMe Institute, studying towards accreditation as a WalkMe DAP Solution Engineer.

It has been a very warm welcome at Charlton House, and I look forward to being challenged and learning more. Coming from a STEM background, I enjoy problem-solving and thinking outside the box to conquer difficult tasks; from what I have observed thus far, I will be doing lots of this at Charlton House!

In my spare time, I enjoy Brazilian Jiu-Jitsu, playing badminton, and swimming. I listen to eBooks during commutes and other free time.

As PA/Ops Administrator at Charlton House, I report directly to the two Directors, carrying out daily administration tasks, like diary management, note/minute taking, and maintaining general office admin processes, like Holiday trackers and Timecard reporting, etc.

My experience and background are in Office Administration, for public and private sector organisations (e.g., Police, NHS, and various private sector companies).

What I enjoy most about working for Charlton House is the family atmosphere and how everyone supports each other. Working in the world of WalkMe is very interesting, and I learn something new every day. Working with clients is very rewarding, and I take pride in knowing that the end result will enhance their business, help them run more efficiently, and save the company time and money.

Most of my time outside of work is spent with family and enjoying days out with my young grandsons.