Why Does Your Business Need A DAP?
In the aftermath of the COVID-19 Pandemic, the rate of digital transformation began to accelerate, removing traditional methods of learning and user adoption for many companies. In order to keep up with the current pace of digitalisation, many businesses have turned to Digital Adoption Platforms for help.Charlton House Professional Services »
The Rise of Digital Transformation
In the past couple of years, businesses across all sectors and regions have been pushed into an age of digital transformation, reshaping the way an organisation looks at its technology, processes, systems, and people as well as how they achieve business goals and customer retention.
As a response to the COVID-19 crisis, digital technologies have been adopted much more rapidly, and this trend is set to stay. In this era of digitalisation, however, both the C-suite and the employees face several challenges.
Why the Need for Digital Transformation?
As a result of the pandemic, many businesses experienced a shift from office-based to remote work, resulting in the loss of many existing support structures, management systems, and standard methods of learning and developing.
Traditional methods can no longer keep pace with the rapidly changing environment, leading to an increase in the need for new technologies and more efficient systems and processes. But in order to effectively make use of these technologies, businesses need tools that will help them streamline the transition from traditional to transformational.
The Digital Transformation Challenge
With the rise in technological progress, more companies find themselves relying on different digital tools to keep the business running. This often involves stacking several systems and platforms on top of each other to complete a full end-to-end process, which could affect user experience, reduce self-serve capability, and inadvertently reduce overall productivity.
Technology stacks come with their own challenges. More often than not, they are multiple pieces of technology that don’t instinctively talk to each other or work together, leading to a lot of process gaps that eventually cause a pile of support tickets. The implications of this problem are both financial and non-financial.
Financially, you may need to spend on a larger team to maintain all these complex technologies. Non-financially, employees would spend an unnecessary amount of time on trying to navigate these varying systems and platforms, eventually leading to a lack of productivity. This is where Digital Adoption Platforms come in, acting as a blanket over your tech stack, filling in the gaps, streamlining processes and reducing friction.
Challenges Businesses Face without a DAP
Failing to keep up with the ever-changing digital landscape can lead to unforeseen disruption to your business. Here are some challenges your business could face without the help of DAP.
Many businesses have been forced to operate remotely with the onset of the pandemic and find that their previous methods are no longer effective.
Prioritising Employee Experience
The competition for talent is continuously heating up, and many businesses struggle to facilitate conditions that entice new starters, and reduce employee churn.
With the rise in technological development, many employees are left facing continuous change, which leads to change fatigue, and eventually a drop in productivity.
We now see a much longer time to competency, with employees now spending weeks learning new systems and processes instead of learning in-the-flow of work.
When faced with constant change, it can be difficult and costly to train employees on new processes, especially when traditional training methods are no longer effective under our new normal.
Having software stacks that don’t work together cohesively often tends to affect the end-user experience, which could lead to increased support tickets, and delays to process completion, which can be costly.