WHY STRATEGIC DAP?
At Charlton House, our team of professionals work hard to provide our clients with quality solutions that encourage increased user adoption of technology. We focus on the creation of value and greater organisational agility in your workforce and the systems and processes they use.Charlton House Professional Services »
The Digital Adoption Capability
Tactically using a Digital Adoption Platform can solve many of todays technology adoption issues.
At Charlton House we work with you to achieve more than just the basics.
As the worlds foremost experts in a Digital Adoption consulting, we’ll work with you to fully sweat this technology asset strategically, to get most from your DAP investment across your organisation.
OUR STRATEGIC APPROACH TO CREATING A DIGITAL ADOPTION CAPABILITY
HOW IS TAKING A STRATEGIC APPROACH TO DIGITAL ADOPTION DIFFERENT?
Tactical deployments often take the shape in the form of a business using the DAP tool to solve a point problem in time, or replace more traditional training methods on a new system go-live.
When positioned more strategically, deploying a DAP fully across the enterprise begins to unlock an inherent capability that provides long-term results, allowing organisations to make the most out of their technology by giving them greater flexibility to react to potential disruptions.
WHAT DOES TAKING A MORE STRATEGIC APPROACH TO DIGITAL ADOPTION DO?
Taking a Strategic approach to DAP through the creation of a Digital Adoption Capability allows a business to plan ahead of time, refocus the workforce around a new challenge quickly and effectively and become a truly agile organisation that is able to pivot around problems in real-time..
Avoiding the need to do damage control after a problem occurs—like many companies had to in the last 18 months—A business can utilise it’s new found capability to deal with problems in real-time. This makes them a fundamentally more attractive organisation for both prospective employees and new, or even existing customers.
STRATEGIC VS. TACTICAL
The fundamentals of a DAP mean that benefits can be reaped in even the smallest, tactical implementations. We simplify the user journey by eliminating non-essential clicks and automating mundane tasks within single applications—and we solve the practical and logistical challenges of traditional training and onboarding methods with digitally available, ‘in app’ guidance.
When applied across multiple applications and processes however, we start to see that same potential ROI multiply on a much larger scale. We see newly gained organisational dexterity, agility and resilience.
The Digital adoption Capability
A strategic deployment of a DAP across the enterprise allows a business to expose as many systems to a DAP’s potential sources of ROI as possible, starting the journey toward a true digital adoption capability.
A business will be able to turn challenging situations into competitive advantages by using the tool strategically, increasing both productivity and revenue. Once a DAP is scaled across multiple applications and end-to-end processes, you’ll truly start to unlock the power of the Digital Adoption Capability.