Website Privacy Policy

1. Purpose

CHARLTON HOUSE PROFESSIONAL SERVICES LIMITED (“The Company”) are committed to protecting your Personal Information
when you use our website, products and services. We recognise that when you choose to provide us with information about
yourself, you trust us to treat it in a responsible manner.

The purpose of this Website Privacy Policy is to inform you about how the Company may use your Personal Information.

In order to optimise the provision of our services to you and to facilitate some of our marketing efforts, we collect certain specific
information about you.

This Website Privacy Policy explains the following:

  • what information we may collect about you;
  • how we will use information we collect about you;
  • whether the Company will disclose your details to anyone else;
  • where we might send your information;
  • the use of cookies on the Company’s websites; and
  • how you can reject cookies.

The Company uses all Personal Information that you provide to us or that we collect from you in accordance with all applicable
laws, including those concerning the protection of Personal Information such as the EU General Data Protection Regulation.

2. Definitions

In this privacy policy, the following definitions are used:

GDPR: the General Data Protection Regulation (“GDPR”) is a regulation in EU law on data protection and privacy in the
European Union (EU) and the European Economic Area (EEA). It also addresses the transfer of personal data outside the EU and
EEA areas. The primary aim of the “GDPR” is to give control to individuals over their personal data and to simplify the regulatory
environment for international business by unifying the regulation within the EU.

Data Protection Law: all legislation and regulations in force from time to time regulating the use of personal data and the
privacy of electronic communications including, but not limited to, EU Regulation 2016/679 (the“GDPR”), the Data Protection Act
2018, and any successor legislation or other directly applicable EU regulation relating to data protection and privacy for as long as,
and to the extent that, EU law has legal effect in the UK).

Encryption or encrypted data: The most effective way to achieve data security. To read an encrypted file, you must have
access to a secret key or password that enables you to decrypt it. Unencrypted data is called plain text.

ICO: Information Commissioner’s Office. The supervisory authority for data protection in the UK.

Personal Data: any information relating to an identifiable person who can be directly or indirectly identified from that
information, for example, a person’s name, identification number, location, online identifier. It can also include pseudonymised
data. The terms Personal Data and Personal Information are used interchangeably within this policy.

Personal Data Breach: a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised
disclosure of, or access to, personal data transmitted, stored or otherwise processed.

Special Categories of Personal Data: this data needs more protection because it is sensitive. It includes data which
relates to an individual’s health, sexual orientation, race, ethnic origin, political opinion, religion, and trade union membership. It
also includes genetic and biometric data (where used for ID purposes).

3. Website Privacy Policy Scope

This Website Privacy Policy applies only to the actions of the Company and use of the Company’s website.

The website may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own
privacy policies, and are also likely to use cookies. We recommend that you review these policies which will govern the use of
Personal Information which you submit when visiting these websites and which may also be collected by cookies. We do not
accept any liability for such third party websites and your use of such websites is at your own risk.

4. The Collection and Use of Data

4.1. How do we collect information

This Policy relates to the Company’s use of any Personal Information collected from you via the following services:

  • social media;
  • messaging services; and
  • any official email address or SMS number
4.2. What information do we collect

When you participate in, access or sign up to any of the Company’s services, activities or online content (including on social media
and messaging applications), such as newsletters, promotions, live chats, message boards, web and mobile notifications or votes,
we may receive Personal Information about you.

This may include:

  • information provided by you in relation to submitting a job application to us (this may include sensitive personal
4.3. How will we use the information?

Depending on your use of our site, we will use your personal information for a number of purposes including:

  • To contact you about any submission you have made.

We collect and use the Personal Information about you for the purposes described above, because we have a legitimate business
interest to do so that is not overridden by your right to have your Personal Information adequately protected. You do not have to
provide us with any of the Personal Information described above, but if you chose not to do so, you may not be able to receive
certain Company services, access certain parts of our website or receive information from us that you have requested.

4.4. Where do we send your information

The Company may be required to transfer personal data to a country/countries around the world including ( Europe , US ). We will,
where the country to which your data is transferred has not been found to provide an adequate level of protection, put in place
appropriate safeguards to ensure your Personal Information is protected.

5. Cookies

We may use information obtained from cookies or similar technology.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This
information is used to track visitor use of the website and to compile statistical reports on website activity. For further information
visit You can set your browser not to accept cookies and the above website tells you how to remove
cookies from your browser. However, if you do so in a few cases some of our website features may not function as a result.

During the course of any visit to our website, the pages you see, along with a cookie, are downloaded to your device. Many
websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its
user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last
visit. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on our website.
However, you can change your cookie settings at any time.

5.1. What do we use cookies for?

This website uses cookies that fall into one or more of all the categories below:

  • Strictly necessary cookies – these enable services you have specifically asked for. These cookies are essential to enable
    you to move around our website and use its features, such as accessing secure areas of the website. Without these
    cookies certain services you have asked for cannot be provided

6. Keeping Data Secure

6.1. Third Party Websites

Our website links to third party sites which we do not operate or endorse. These websites may use cookies and collect your
personal information in accordance with their own privacy policies. This privacy policy does not apply to third party websites and
we are not responsible for third party websites.

6.2. How do we protect your information?

We take appropriate measures to ensure that any personal information which you disclose to us is kept secure, accurate and up to
date and kept only for so long as is necessary for the purposes for which it is used.

7. What are your rights?

Under the “GDPR”, you have the following rights, which the Company will always work to uphold:

  • Right to access – for a copy of the Personal Information we hold about you, and details about how we are processing yourPersonal Information. If we provide you with access to the information we hold about you, we will not charge you for this,
    unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your
    request. If we refuse your request, we will tell you the reasons why.
  • Right to correct – to have any inaccuracies in your Personal Information corrected.
  • Right to erase – to have your Personal Information erased, or for our use of it to be restricted (for example, if your
    preferences change, or if you don’t want us to send you the information you have requested).
  • Right to restrict use – the right to “block” CHARLTON HOUSE PROFESSIONAL SERVICES LIMITED from using your data or
    limit the way in which we can use it;
  • Right to data portability – if we are processing your Personal Information by automated means and on the basis of your consent (see “How do we use it?”, above), for us to provide your personal information to you in a structured, commonly-used and machine-readable format. You can also ask us to provide your personal information directly to a third party in this format, and, if technically feasible, we will do so;
  • Right to object – the right to object to our use of your data including where we use it for our legitimate interests.
7.1. Right to opt out

You can request that we stop sending you marketing materials at any time. Electronic communications typically include an
unsubscribe link that allows you to manage your communication preferences including the ability to unsubscribe from all future
marketing. If for any reason that has not been successful please contact us using the details provided below.

7.2. How to contact us

This Website Privacy Policy should tell you everything you need to know, but you can always contact us to ask any questions or if
you wish to exercise any of your rights in relation to your Personal Information, using the contact information below:

  • Email address: [email protected]
  • Postal address: c/o 6 Central Avenue, Norwich, England, NR7 0HR

You have the right to make a complaint to the supervisory authority if you are unhappy with how we’ve handled your Personal
Information. In the UK, the supervisory authority is the Information Commissioner’s Office (

8. Policy Governance

Responsibility for the Website Privacy Policy rests with Tom Sewell. Duties include, but are not limited to:

  • Ensuring that all staff in scope and appropriate external parties have read and confirmed their acceptance of the latest
    version of this policy
  • Monitoring for legal, regulatory or industry best practice developments in relation to this policy
  • Coordinate with senior management, IT, and legal counsel to communicate and review issues related to this policy
  • Review and update this policy at least every 12 months, in order that it remains fit for purpose

Exceptions to this policy shall be allowed only if previously approved by Tom Sewell.

This policy has been approved by senior management and is effective from 11-Sep-2023.

Skip to content