[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/charltonhouseps.com\/wp-content\/uploads\/2022\/07\/Group-1-1.png” title_text=”Group 1 (1)” url=”https:\/\/charltonhousepscom.sharepoint.com\/:v:\/s\/CharltonHouseProfessionalServices\/EXH8s2hns0BBhqY9LJCCWlsBr25IdJWXxp-zjMZFRXfzUQ?e=RhxOsx” url_new_window=”on” _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.14.7″ _module_preset=”default” width=”100%” max_width=”1200px” custom_padding=”50px||50px||false|false” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Increase in Data Integrity” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.14.7″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_text_color=”#1E3A5E” header_font_size=”24px” text_orientation=”center” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Increase in Process Efficiency” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.14.7″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_text_color=”#1E3A5E” header_font_size=”24px” text_orientation=”center” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Reduction in Support Tickets” use_icon=”on” font_icon=”||divi||400″ _builder_version=”4.14.7″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_text_color=”#1E3A5E” header_font_size=”24px” text_orientation=”center” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Increase in User Happiness” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.14.7″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_text_color=”#1E3A5E” header_font_size=”24px” text_orientation=”center” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.14.7″ _module_preset=”default” background_color=”#f4f7fc” global_colors_info=”{}”][et_pb_row _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”The Challenge” icon_alignment=”left” content_max_width=”100%” _builder_version=”4.14.7″ _module_preset=”default” header_level=”h3″ header_font=”|700||on|||||” header_text_color=”#DBC295″ header_font_size=”16px” header_line_height=”1.5em” body_font_size=”16px” background_color=”#f4f7fc” custom_margin=”||-9px|||” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Solving supplier management and onboarding headaches” icon_alignment=”left” content_max_width=”100%” _builder_version=”4.14.7″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_text_color=”#1E3A5E” header_font_size=”26px” header_line_height=”1.5em” body_font_size=”18px” background_color=”#f4f7fc” global_colors_info=”{}”]<\/p>\n

SAP Ariba, the Procurement and Supply Chain collaboration system at Nestle, was operating at a suboptimal level due to a lack of data validation within the system and unclear processes for the end user to follow. As a result, Nestle was observing high volumes of users entering incorrect data, raising support tickets, or completely abandoning processes – ultimately resulting in delays to Supplier Onboarding and Contract Management processes, as well as poor quality reporting\/ MI. An intervention was needed, and Charlton House had the solution.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.14.7″ _module_preset=”default” background_color=”#FFFFFF” global_colors_info=”{}”][et_pb_row _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”The Solution” icon_alignment=”left” content_max_width=”100%” _builder_version=”4.14.7″ _module_preset=”default” header_level=”h3″ header_font=”|700||on|||||” header_text_color=”#DBC295″ header_font_size=”16px” header_line_height=”1.5em” body_font_size=”16px” background_color=”RGBA(255,255,255,0)” custom_margin=”||-9px|||” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Appropriate guidance at the point of need, with enhanced field level validation” icon_alignment=”left” content_max_width=”100%” _builder_version=”4.14.7″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_text_color=”#1E3A5E” header_font_size=”26px” header_line_height=”1.5em” body_font_size=”18px” background_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n

The Charlton House team built more than 60 WalkMe deployables, strategically placed across the system to ensure a more streamlined user experience with \u2018point of need\u2019 guidance to help users navigate processes from end to end. Data integrity was increased through leveraging automation to fill out forms and fields more accurately, and user efficiency was improved by eliminating empty clicks. Previously time-consuming, confusing and error prone processes were now simpler and feature adoption across the system was greatly improved.\u00a0<\/o:p><\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”contact-us” _builder_version=”4.14.7″ _module_preset=”default” background_color=”#f4f7fc” global_colors_info=”{}”][et_pb_row _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_testimonial author=”Greisy Flores – Senior Product Manager at Nestl\u00e9” portrait_url=”https:\/\/charltonhouseps.com\/wp-content\/uploads\/2022\/08\/Greisy.png” _builder_version=”4.14.7″ _module_preset=”default” body_text_color=”#1E3A5E” body_font_size=”24px” body_line_height=”1.6em” background_color=”#FFFFFF” background_layout=”dark” global_colors_info=”{}”]<\/p>\n

As a result of the work of Charlton House, we\u2019ve seen a big decrease in the turnaround time for contract signatures and an overall smoother experience for our Suppliers over the past six months \u2013 which is really important to us at Nestle.<\/span><\/p>\n

We\u2019ve seen a 250% increase in user interactions in critical fields, which means users are now inputting into Ariba \u2018right first time\u2019 data, translating into a big reduction in downstream support tickets.<\/span><\/p>\n

Not only are team members now completing the processes faster and more accurately \u2013 but they\u2019re also enjoying the tool more; our NPS scores for SAP Ariba have jumped 63% since Charlton House deployed WalkMe.<\/span><\/p>\n

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Improving Contract\/Supplier Management processes through increased user efficiency\u00a0and\u00a0heightened data integrity\u00a0on Nestle\u2019s SAP Ariba platform with our strategic digital adoption tool of choice, WalkMe. Boost My PlatformSAP Ariba, the Procurement and Supply Chain collaboration system at Nestle, was operating at a suboptimal level due to a lack of data validation within the system and unclear processes […]<\/p>\n","protected":false},"author":28,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"yoast_head":"\n